Customer Service Agent - Afternoon shift (Full remote within Colombia)

We are looking for a passionate Customer Service Agent with high level of Spanish and English.

A little bit about us

#Life At Leadtech

Main Tasks:

• Handling incoming emails
• Solving both routine problems and complex customer inquiries
• Complaint handling
• Use defined procedures for responding to our customers
• Report errors and improvements discovered in the website

Requirements

What will make you stand out from the crowd:

• Proven customer support experience or experience as a client service representative.
• Familiarity with CRM systems and practices.
• Client Orientation and Detail Orientation.
• High level of commitment to the project once enrolled.
• Autonomy to self organize your daily tasks.
• Proficient level of English and Spanish (written and spoken)
• Own computer and a good internet connection to work from home
• Availability to work on weekends (at least one day)

• Competitive salary
• Permanent contract
• 15 days of vacation
• Remote work to help you balance between work and your personal life
• Affordable Connectivity Program

The personal data you provide will be processed in order to manage your candidacy for the corporate selection processes that fit your profile. If you wish, you can exercise your rights of access, rectification or cancellation by writing to our address (Avenida del Maresme, 44-46 08918 Badalona) or to the email address protecciondedatos@Lead Tech.com, attaching to your request a document that can validate your identity.