Real Time Analyst - Bogotá - ref. z84813619
TWW SAS Bogotá
Join Us as Real Time Analyst at Transcom Colombia!
Traffic Management: Youll manage call center traffic, ensuring we consistently meet service-level agreements.
Real-Time Analysis: Provide real-time insights and historical data to guide decision-making and keep operations on track.
Trend Analysis: Monitor call volumes, staff productivity, and other key metrics, adjusting forecasts and staffing to maintain optimal performance.
Action Planning: Collaborate with management to create and implement real-time action plans that address challenges as they arise.
Communication: Serve as the central point of contact for call center data, keeping all stakeholders informed and aligned.
Strong understanding of contact center metrics and operations
Proficiency in Microsoft Office, especially Excel, and flexibility to work varied shiftsWhy Join Transcom Colombia?
Competitive salary of $3,000,000 + $130,000 food bonus
Full-time, on-site position in Bogotá (Av. Cra. 19 /Calle 100)
Opportunities for growth and leadership development.
Educación mínima: Bachillerato / Educación Media
Are you a detail-oriented problem-solver passionate about optimizing performance in real-time? Were seeking an experienced Real-Time Analyst to join our dynamic in Bogotá. This is your chance to play a crucial role in ensuring our call center operations run smoothly, meeting service level agreements, and delivering exceptional customer service.
What Youll DoTraffic Management: Youll manage call center traffic, ensuring we consistently meet service-level agreements.
Real-Time Analysis: Provide real-time insights and historical data to guide decision-making and keep operations on track.
Trend Analysis: Monitor call volumes, staff productivity, and other key metrics, adjusting forecasts and staffing to maintain optimal performance.
Action Planning: Collaborate with management to create and implement real-time action plans that address challenges as they arise.
Communication: Serve as the central point of contact for call center data, keeping all stakeholders informed and aligned.
Reporting: Establish and maintain comprehensive reporting on call volumes, staffing, and performance trends.What You Bring: 6 Months of experience as a Real-Time Analyst or Mission Controller in the BPO industry
Advanced English (B2)Strong understanding of contact center metrics and operations
Proficiency in Microsoft Office, especially Excel, and flexibility to work varied shiftsWhy Join Transcom Colombia?
Competitive salary of $3,000,000 + $130,000 food bonus
Full-time, on-site position in Bogotá (Av. Cra. 19 /Calle 100)
- hour work week with one day off
Opportunities for growth and leadership development.
Support both on-site and remote teams
Take the next step in your career with Transcom Colombia! Apply today and make a real impact.Ready to lead? Click Apply now and take the next step in your career with Transcom Colombia!.
RequerimientosEducación mínima: Bachillerato / Educación Media
Palabras clave: analista, analyst
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